Broken links and redirects
Use contact if a public route is dead, a redirect looks wrong, a short link is sending people to the wrong place, or a route behaves differently from what the page says it should do.
Contact page
Contact Shortlinkfix
Use this page when you want help with a broken link, a tool issue, a page correction, or a workflow question. The clearer the example you send, the faster the reply can be useful.
If you are writing about tracking, include the exact URL, the platform it is being used on, and what you expected to happen. That usually saves a lot of back-and-forth.
Corrections
Report a broken page, a wrong link, or a detail that needs fixing.
Tool questions
Ask when a builder, checker, or generator does not behave how you expect.
Workflow help
Share the real tracking bottleneck so the reply can point you to the right fix.
What this page is for
Use the contact page when you need a real answer, not a generic form response
The contact page is for questions that need context: broken routes, confusing attribution behaviour, corrections on a page, tool friction, or partnership enquiries that do not fit inside a standard workflow article.
Page corrections and updates
If you notice outdated product details, a typo that changes meaning, or a section that needs clarification, send the page URL and the specific point you want reviewed.
Tool and template issues
If one of the free tools, downloads, or templates is unclear or behaving oddly, point to the tool page and describe what happened right before the issue showed up.
Partnerships and collaboration
If you want to ask about partnerships, product access, or collaboration, use the hello inbox so those messages do not get mixed in with support requests.
Choose the right inbox
Send your message to the email that matches the job
That keeps support questions, general feedback, and partnership enquiries from getting tangled together.
| Reason you are writing | Best email | What to include |
|---|---|---|
| Broken page, wrong link, correction, or general site feedback | contact@shortlinkfix.com | Page URL, the exact problem, and the outcome you expected. |
| Tool issue, template question, or troubleshooting follow-up | support@shortlinkfix.com | Tool URL, the input you used, and what the tool returned. |
| Partnerships, collaborations, or product access | hello@shortlinkfix.com | Who you are, what you want to discuss, and the page or branch that is relevant. |
Faster help
What to send so the reply can be specific
Tracking problems are easier to solve when the route is concrete. A short, precise message with the right details is far more useful than a long message without the actual link path.
Send the exact URL
Paste the full public link, including any UTM parameters if they are part of the issue.
Say where it is used
Email, TikTok bio, YouTube description, paid ad, affiliate placement, PDF, QR code, or another location.
Say what you expected
Tell us whether you expected a different destination, attribution result, redirect path, or tool output.
Helpful details for tracking issues
- Which analytics tool you checked
- Whether a shortener or redirect sits in the middle
- The campaign objective you are measuring
- Whether the route is live in a public placement already
Helpful details for page corrections
- The page URL
- The sentence or section that looks wrong
- What you believe should change
- A source or screenshot if you have one
Self-serve first
These pages may solve the issue before you need to email
If your question is workflow-related rather than account-specific, one of these pages may get you to the answer faster.
Need the system view?
Start with the framework if you want to see how governance, UTMs, redirects, attribution, and automation fit together.
Go to the frameworkNeed a route check?
Use the redirect checker if the problem looks like a hop, forwarding, or destination issue.
Open the redirect checkerNeed help with UTMs?
Use the builder or QA checker if the question is really about campaign parameter quality.
Open the UTM QA checker
FAQ
Questions you may have before sending a message
This page is meant to make contacting the site easier and more useful, especially when the problem lives inside a real tracking workflow.
What should I include when I report a tracking problem?
Include the exact URL, where the link is being used, what redirects sit in the middle, and what you expected to see in GA4 or the destination system.
Which email should I use for a correction or broken-link report?
Use the general contact inbox unless the issue is clearly a tool problem that belongs with support.
Can I ask about partnerships or collaborations?
Yes. Use the hello inbox for partnership or collaboration questions so those messages can be separated from support requests.
Should I email before using the free tools?
Usually it is better to start with the relevant tool or guide first, then email with the exact page or tool URL if the issue is still unresolved.
Next steps
Read the background, use a tool, or send the message
If you want more context before you reach out, these are the most useful next pages to open.
Understand the site first
Read the about page if you want the editorial and systems context behind the site.
Go to aboutTry a tool first
If your issue is route or UTM related, a checker or builder may answer the question faster than email.
Go to the tools hubEmail the right inbox
Use contact for general issues, support for tool questions, or hello for partnerships and collaboration.
Email contact@shortlinkfix.com